1. Incident Overview
On January 29, 2021, between 17:37:00 HKT and 18:18:00 HKT, OKX experienced intermittent website access issues and trading disruptions.
Root Cause Analysis:
A sudden surge in website traffic temporarily overwhelmed our caching system's bandwidth capacity, causing internal service timeouts and sporadic server irregularities across WEB, APP, and API interfaces.
Key Timeline of Resolution:
| Time (HKT) | Action Taken |
|---|---|
| 17:37:00 | Monitoring systems detected anomalies; market depth data and trading halted. |
| 17:40:00 | Engineers identified bandwidth congestion as the primary issue. |
| 17:58:00 | WEB/APP restored for market data and basic trading. |
| 18:05:00 | API timeouts occurred in perpetual futures due to backlogged requests. |
| 18:18:00 | Full API functionality reinstated. |
2. Measures to Ensure Platform Stability
At OKX, we prioritize delivering 24/7 uninterrupted trading services. While no system guarantees 100% uptime, we implement rigorous protocols to maximize reliability:
- Enhanced Code Testing: New features undergo simulated environment trials before deployment.
- Architecture Redundancy: Multi-server and multi-region failover systems minimize hardware/software downtime.
- Hot Updates: Stateless logic updates reduce user impact during maintenance.
👉 Explore OKX's real-time system status updates here
3. Staying Informed About System Updates
- Post-incident reports are published on our Status Page.
- API users can subscribe to the
system/statuschannel for instant notifications.
FAQs
Q: How often does OKX experience service interruptions?
A: Major disruptions are rare, thanks to proactive infrastructure upgrades. Minor issues are typically resolved within minutes.
Q: Can users claim compensation for downtime losses?
A: OKX does not offer compensation for volatility-related losses during outages, as stated in our terms of service.
Q: What’s the best way to monitor OKX’s operational status?
A: Bookmark our 👉 Status Page for live updates.
For further inquiries, contact our 24/7 support team via the OKX Help Center.