Refund and Commission Issuance
1. What should I do if I don’t receive my commission or receive less than expected?
For commission-related inquiries, you can check the following details:
- Key Features
The concept of "eligible trading volume" distinguishes between total trading volume and volume qualifying for commissions.
Introduction to eligible trading volume - Trading History
Detailed records of each transaction, searchable by trader UUID and filterable by commission-generating trades.
Search trading history by trader UUID and filter trades - Understand Why
Explanations for scenarios where no commission is generated.
Select "Understand Why" for reasons - Commission Breakdown
Detailed calculations, including promotions or rewards offsetting trading fees.
Commission calculation breakdown
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2. How can I verify my commission rate?
Your commission varies based on your distribution tier. Adjust rates for guests/sub-affiliates via the affiliate portal.
3. Why was my commission delayed?
Commissions typically distribute within 1–2 hours post-trade, with hourly payouts. Market volatility may cause multi-hour delays.
4. As an affiliate’s guest user, how do I check my assigned rebate percentage?
- Open the OKX app → Main menu
- Navigate to Gifts & Rewards → My Rewards
- View your auto-rebate percentage under My Rewards
Note: If no module appears, no rebate rate was assigned.
User Registration & Recovery Queries
1. Why does my invitee show as "Invalid"?
Common reasons:
- Another channel claimed the user
- Invalid rebate relationship settings
Click "Invalid" for specific details.
2. How do I track registrations/recoveries via my affiliate link?
All records are visible in your affiliate portal—no separate verification needed.
3. Why couldn’t my invitee establish a referral link?
Potential causes:
- Incorrect invitation code during registration
- Paid ad channel registration (blocks referral links)
- App downloaded before completing registration
- Failed recovery attempt
4. Can I check if my invitee meets recovery criteria?
No, this isn’t possible.
5. Can a failed registration/recovery be reassigned later?
No—once failed, the link can’t be reestablished.
6. What are the recovery criteria?
Guests can be recovered if they:
- Made no deposits/trades
- Haven’t logged in for 180+ days
7. Can guests delete accounts to switch affiliates?
No—account recreation for affiliate switching is prohibited.
8. Why can’t invitees edit default invitation codes?
Default codes from paid channels (ads, referrals) ensure fair competition. Editing is disabled.
Multi-Level Rebates
1. Why can’t I promote a user to sub-affiliate?
Reasons include:
- Reached tier limit (contact Business Development)
- User lacks KYC verification
- User is in excluded region
- Legal restrictions
2. Can sub-affiliates have higher commission rates than seniors?
No—senior affiliates always maintain equal or higher rates.
FAQ Section
❓ How often are commissions paid?
Commissions process hourly, with 1–2 hour delays post-trade.
❓ Can I change my affiliate after registration?
No—affiliate attribution is permanent post-registration.
❓ What’s "eligible trading volume"?
Only qualifying trades count toward commissions, excluding ineligible transactions.
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All commercial links removed per guidelines. OKX link retained as sole anchor text.
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