C2C (Customer-to-Customer) trading allows direct transactions between users on OKX. Before releasing funds, sellers must verify the buyer's payment details to ensure security. If you need to cancel a C2C order, follow this guide for both App and Web platforms.
Canceling a C2C Order on OKX
Mobile App Instructions
- Navigate to the C2C Trading section.
- Tap [Orders] → Select the target order → Click [Cancel Order].
- Choose a cancellation reason → Confirm.
Need help? Use the [Support] button or [File an Appeal] for unresolved issues.
Changed your mind? Click [Place Order Again] to restart the process.
Desktop Website Instructions
- Visit OKX.com → Click [Buy Crypto] → [C2C Trading] → [Orders].
- Locate the order → Follow prompts to cancel.
Important Notes:
- Do NOT cancel after payment confirmation.
- Frequent cancellations may trigger trading restrictions.
- System timeouts affect buyer completion rates.
C2C Order Cancellation Rules
1. Platform Penalties Overview
OKX enforces a "Greedy Pigeon" mechanism to deter excessive cancellations. Penalties escalate based on violation frequency.
2. User Categories & Limits
| User Type | Max Cancellations (Pre-Payment) | Max Cancellations (Post-Payment) |
|---|---|---|
| New Users (<3 completed orders) | 5/day | 3/day |
| Existing Users (≥3 orders) | 3/day | 1/day |
3. Penalty Tiers
| Trigger Count | Restriction Duration |
|---|---|
| 1st Time | 15 minutes |
| 2nd Time | 30 minutes |
| 3rd Time | 1 hour |
| 4th Time | 4 hours |
| 5+ Times | 24 hours |
Restrictions reset daily at midnight (UTC).
How to Appeal a Cancellation Penalty
👉 Submit an appeal within 72 hours via:
- Select order → [Get Help] → [File Appeal].
- For older cases, contact OKX Support.
FAQ
Q1: Can I reverse a cancellation?
A: No, but you may re-place the order using [Place Order Again].
Q2: Why was my account restricted?
A: This occurs upon hitting daily cancellation limits. Restrictions auto-lift after penalty durations.
Q3: How do I avoid penalties?
A: Confirm payment details before marking "Payment Complete" and minimize cancellations.
Disclaimer: This guide is informational only. OKX’s policies may change—always refer to official updates.