Understanding ID Occupancy on OKX
When attempting to verify your identity on OKX (formerly OKEx), you might encounter an error stating "This ID is already verified by another account." This typically occurs when:
- You previously created another OKX account using the same ID
- Someone else has accidentally or intentionally used your ID information
- System errors during initial verification
👉 Resolve ID verification issues instantly
Step-by-Step Account Migration Process
Step 1: Locate the Account Using Your ID
- Log in to your new OKX account via mobile app
Navigate to:
- Profile icon (top-left corner)
- 【Personal Profile & Settings】
- 【Personal Information】
- 【Identity Verification】
- 【Verify Now】
Complete the verification form with:
- Nationality
- Full legal name
- ID number
When seeing "This document has been verified by another account":
- Click 【View Verified Account】
- Complete facial recognition
- System will display the occupying account
Important Cases:
- If you recognize the account: Click 【Belongs to Me】 to proceed with migration
- If unrecognized: Contact OKX customer support immediately
Step 2: Execute Account Migration
Scenario A: Original Account Is Accessible
- Log in to your original (ID-verified) account
- Update all security items (email/phone)
- Complete any pending verifications
Scenario B: Original Account Is Inaccessible
- Select 【Verified Account Cannot Log In】
- Click 【Next】 twice
- Enter migration page for email/phone transfer
Pre-Migration Checklist:
- Cancel all open orders
- Transfer all assets from new account
Prepare required documents:
- Clear ID photos
- Verification video
- Current email/SMS codes
Critical Migration Considerations
| Action | Consequence | Recommended Solution |
|---|---|---|
| Email/Phone Transfer | Original contact method will be replaced | Update recovery options first |
| Account Migration | New unverified account becomes frozen | Withdraw all assets beforehand |
| Failed Verification | Process delays | Ensure document quality meets requirements |
👉 Get professional support for complex migrations
FAQ: OKX Account Migration
Q1: Can I merge two OKX accounts?
A: OKX doesn't offer account merging, but you can migrate your contact methods to the ID-verified account.
Q2: What happens to my trading history after migration?
A: Transaction records remain tied to the original account and won't transfer to the new one.
Q3: How long does the migration process take?
A: Typically 3-5 business days after submitting all required documents.
Q4: Can I prevent ID occupancy issues?
A: Always deactivate old accounts properly before creating new ones.
Q5: What if someone fraudulently used my ID?
A: Immediately contact OKX support with police reports and ID documents.
Q6: Are there fees for account migration?
A: OKX currently doesn't charge for this service, but network fees may apply for asset transfers.
Security Best Practices
Before Migration:
- Enable all security features (2FA, anti-phishing code)
- Document your wallet addresses
- Screenshot important account details
After Migration:
- Review all connected devices
- Check API key permissions
- Verify withdrawal whitelist
For optimal account security, regularly update your passwords and monitor account activity through OKX's security center.