We're thrilled to introduce OKX Serviços Digitais LTDA., OKX's dedicated entity for Brazilian users. This upgrade brings a tailored platform designed exclusively for Brazil, featuring localized customer support and seamless BRL deposits/withdrawals via cash transactions—streamlining your digital asset management.
Key Updates for Brazilian Users
Token Availability Requirements
As part of the migration to the new entity, users must ensure their wallets contain only tokens supported by the local platform. For unsupported tokens, take action before the migration deadline:
- Convert to an available token
- Withdraw to an external wallet
⚠️ Unsupported tokens left inactive will be frozen post-migration and restricted to external withdrawals only.
👉 View the full list of supported tokens
Account Preparation Checklist
To avoid service interruptions:
- Set all Trading accounts/subaccounts to "No Margin" mode
- Complete identity verification by the deadline specified in your email notification
- Close all margin positions, including perpetuals, futures, and options
- Redeem funds from Grow products (Earn, Loan, Jumpstart)
Accounts failing to comply will be temporarily frozen, though fund withdrawals remain available at all times.
Why This Upgrade Matters
- Localized Support: Dedicated Brazilian team for faster resolution
- BRL Integration: Simplified cash transactions in local currency
- Regulatory Compliance: Adherence to Brazil's financial regulations
Frequently Asked Questions (FAQ)
Q: Will my existing OKX account balance be affected?
A: No, all supported tokens will automatically transfer. Only unsupported tokens require action.
Q: Can I still trade internationally after migration?
A: The Brazilian entity focuses on local services. For global trading, consider maintaining a separate OKX Global account.
Q: How long do I have to complete the migration steps?
A: Deadlines vary by user—check your registered email for personalized timelines.
Q: Where can I get help during the transition?
A: Contact our 24/7 Portuguese-speaking support team via in-app chat or email.
Ready to Upgrade Your Experience?
👉 Download the OKX App today to access these new features and more. Our team is committed to delivering a seamless transition as we enhance services for Brazil's digital economy.
The OKX Brazil Team
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