OKX (formerly OKEx) is a leading cryptocurrency exchange that supports registration via phone numbers and email addresses. Many users need to change their bound phone number due to personal reasons but aren’t sure how to unbind it. This guide provides a step-by-step explanation of the process.
Methods to Unbind Your Phone Number
There are two scenarios for unbinding a phone number on OKX:
Original Phone Number Still Accessible
- Log in to your OKX account.
- Click the profile icon in the top-left corner.
- Navigate to Security Settings > Phone Verification > Reset.
- Enter your new phone number and the SMS verification code.
- Confirm the changes to complete rebinding.
Original Phone Number Inaccessible
- Log in using your registered email.
- Go to Help Center > Submit Request.
- Select Account & Security Issues > Request to Change Bound Phone Number.
- Provide a valid email and contact number in the description.
- OKX support will assist you promptly.
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Important Security Notes
- OKX enforces a 24-hour withdrawal freeze after changing your phone number to protect against unauthorized access.
For enhanced security:
- Always link both a phone number and email during registration.
- Complete three-tier identity verification (KYC).
- Customer support is available 24/7 for investment-related queries.
Frequently Asked Questions (FAQ)
1. How long does it take to unbind a phone number?
Processing typically takes 1–2 business days if manual review is required.
2. Can I use the same phone number for multiple OKX accounts?
No, each phone number can only be bound to one OKX account.
3. What if I no longer have access to my registered email?
Contact OKX support with identity verification documents to recover your account.
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By following these steps, you can seamlessly update your contact details while maintaining account security. Always enable all available security features for optimal protection.